Account & Data Deletion

You may request deletion of your account and associated personal data at any time. This page explains how, what is deleted, and what we are required to keep.

How to request deletion

Choose any of the following options. We respond within 30 days.

• In the app: Profile → Settings → Delete account.
• Email: support@americantravelagency.example with subject "Account deletion request" from the email registered to your account.
• Phone / WhatsApp: — / —.
• In person: at our office, with a valid ID.

What gets deleted

• Your profile (name, email, phone, password).
• Uploaded identity documents and supporting files.
• Draft and unsubmitted applications.
• In-app messages and notifications.

What we must retain

For legal, tax and immigration-compliance reasons, we are required to retain the following for up to 10 years, in a restricted archive accessible only to authorised staff:

• Records of submitted visa applications.
• Payment receipts and accounting records.
• Any records subject to a pending legal or regulatory request.

After the legal retention period expires, this data is permanently erased.

Effect of deletion

• You will be signed out from all devices.
• You will not be able to recover your account or its data.
• Pending applications you have not yet submitted will be lost.

Questions

Email support@americantravelagency.example.