American Travel AgencyData Safety & Confidentiality
Last updated: 13 May 2026
This page mirrors the disclosures we provide to Apple's App Store and Google Play (Data Safety) so you always know what we collect and how we protect it.
Data we collect
| Category | Examples | Purpose | Required |
|---|---|---|---|
| Personal info | Name, email, phone, date of birth, nationality | Account, Visa application | Yes |
| Identity documents | Passport, ID card, photo | Visa application | Yes |
| Financial info | Payment amount, transaction reference, proof-of-payment image | Payment processing | Yes |
| App activity | In-app actions, application status views | Analytics, support | No |
| Device info | Device model, OS, app version, crash logs | Crash diagnostics | No |
| Photos & files | Documents you choose to upload | Visa application | Yes |
| Messages | Content you send via in-app chat / WhatsApp link | Customer support | Yes |
Data we do NOT collect
- Precise or coarse location.
- Contacts, calendar, SMS or call logs.
- Health, fitness, biometrics or sensor data.
- Browsing history outside the app.
- Advertising identifiers — we run no third-party ads.
Security practices
- Data is encrypted in transit using TLS 1.2+.
- Documents are stored in private buckets and accessed only via short-lived signed URLs.
- Database access is enforced by Row-Level Security — you can only access your own records.
- Passwords are hashed using industry-standard algorithms; we never see the plain text.
- Staff access is role-based (Client / Agent / Admin / Super Admin) and audit-logged.
Data sharing
- With embassies and visa application centres for the destination you chose.
- With payment processors strictly to complete a payment you initiated.
- With cloud infrastructure providers under data-processing agreements.
- We do not sell your data.
- We do not share data with advertisers.
Your controls
- Request access or export of your data — email us.
- Correct your information directly in the app.
- Delete your account: see Account Deletion.
- Revoke optional permissions (camera, notifications) from your device settings.